Frequently Asked Questions

How do you choose the products on PlantHaus?

Every light on our shelf is curated by hand against the same standard: trusted by hundreds of verified plant-parent reviewers, sourced from established lighting brands with proven track records, and held against the real questions urban plant parents actually ask — will it fit my shelf, will my pothos grow under it, is it bright enough for my fiddle-leaf. We hold every product to the same scrutiny regardless of price tier, and if a product's quality slips we pull it without hesitation. We don't list everything that exists in the category; we list what we'd recommend to a friend.

How long until my order ships?

Most orders process within 1-2 business days and arrive in 2-5 business days from US-based warehouses. You'll get a tracking number by email as soon as your order ships.

Where do you ship from? Will my order ship in your packaging?

Orders ship from US-based fulfillment partners. Some orders may arrive in standard retail or fulfillment-partner packaging rather than PlantHaus-branded boxes — this lets us keep prices reasonable and avoid double-packaging waste. Multi-item orders may also arrive in separate packages.

What is your return policy?

Unused items in original packaging may be returned within 30 days of delivery for a full refund. The customer is responsible for return shipping costs. Clearance items marked Final Sale and gift cards are non-refundable. Refunds are issued back to the original payment method.

What if my item arrives damaged?

We're sorry — that shouldn't happen and we make it right fast. Email us within 48 hours of delivery with a photo of the damage and we'll send a full refund or replacement. You don't need to ship the damaged item back.

Why do some prices look higher than what I see on Amazon?

We're a curation store, not a marketplace. Prices reflect the work of selecting, organizing, and standing behind a focused set of lights — and our return policy, support, and guarantee. If you'd rather scroll Amazon yourself, that's a fine option. We exist for people who'd rather not.

Do you ship internationally?

Not yet. PlantHaus currently ships within the United States only. We'll announce international expansion when it's ready.

Do the lights you sell work for cannabis?

Our products and content are intended for ornamental indoor houseplants, herbs, and seedlings only. We do not market, recommend, or warrant any product for cannabis cultivation.

How do I know which grow light is right for my plant?

Start with our 'By Plant Type' collection — it groups lights by what they're best at (low-light tropicals like pothos and snake plant, medium-light foliage like ficus and dracaena, high-light succulents and seedlings, and blooming plants). From there, narrow by your shelf or room size and your budget. If you're still unsure, our buying guides for each form factor (clip-on, halo, tripod, T5 strip, bulb) walk through which plants and spaces each fits best.

How do I contact you?

Email us at spark96.us@gmail.com and we'll get back to you. We're a small operation and reply by email only — not chat or phone.

Questions? Contact us at spark96.us@gmail.com